Privacy Policy

Last Updated: September 15, 2025

At FitTracker Pro ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fitness tracking devices, mobile applications, and website (collectively, the "Services").

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Account registration details and preferences
• Payment and billing information
• Customer support communications

Health and Fitness Data

Our fitness tracking devices collect various types of health and fitness information:

• Physical activity data (steps, distance, calories burned)
• Heart rate and cardiovascular metrics
• Sleep patterns and quality data
• Exercise and workout information
• Location data (when GPS features are enabled)

Device and Usage Information

We automatically collect certain information about your device and how you use our Services:

• Device identifiers and technical specifications
• Usage patterns and preferences
• Log data and performance metrics
• IP address and location information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our Services
• Process transactions and deliver products
• Generate personalised health insights and recommendations
• Communicate with you about products, services, and updates
• Provide customer support and respond to inquiries
• Conduct research and development to improve our products
• Ensure the security and integrity of our Services
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

We may share your information when you explicitly consent to such sharing, including with third-party fitness apps or health platforms you choose to connect.

Service Providers

We work with trusted third-party service providers who help us operate our business, including cloud storage, data analytics, and customer support services.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, such as court orders or government requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Limited access to personal information on a need-to-know basis

5. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfil the purposes outlined in this Privacy Policy. Health and fitness data is typically retained for up to 7 years unless you request deletion. Account information is retained until you close your account.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.